OVN LLC Policies and Procedures for Owner/Operators

English version / Русская версия ниже

This document is an integral part of the contract between OVN LLC and the owner/operator. It outlines the key operating procedures and driver requirements for the receipt, transportation, and delivery of cargo on behalf of OVN LLC. This document aims to prevent misunderstandings between the driver and the company. Application Requirements

• Drivers are required to install the OVN Drive app and remain logged in throughout the entire route during the delivery process.

Exclusive Use of Vehicle

• Upon accepting cargo, the broker gains exclusive rights to use your vehicle and the cargo area's total weight and full capacity as declared during the registration.
• No additional cargo from third parties or companies may be present in the cargo area during pickup or delivery. Violating this rule may result in penalties of up to 100% of the contract value and account suspension.

Prohibition of Double Brokerage

• Drivers may not transfer cargo to third parties or other companies for delivery. In such cases, the dispatcher will notify the broker and law enforcement, reporting the cargo as stolen. This action may lead to administrative or criminal liability.

Tracking Requirements

• If the broker requires additional tracking software installed, drivers must install and maintain it as active throughout the route.
• Disabling geolocation or the phone may result in penalties ranging from 5% to 25% of the contract value.

Personal Protective Equipment (PPE)

• When the broker requires, drivers must wear personal protection equipment (PPE). Photo evidence must be provided before loading and unloading.
• Long-sleeved shirts and long pants.
• Safety vests.
• Work boots.
• Hard hats.
• Eye protection (safety glasses).

Pre-Bid Responsibilities

• Drivers will receive all cargo information through the OVN Drive app.
• Before placing a bid, drivers must:
• Verify the ZIP codes and distances using available tools or software.
• Confirm pickup and delivery dates, times, cargo weight, and volume.
• Read all comments (NOTES) provided. If the driver does not clarify or ask questions about the cargo, it will be assumed that all details are understood and accepted.
• Address any language barriers, abbreviations, or broker requests with the dispatcher before bidding.
• Drivers may cancel a bid within 10 seconds before sending it to the broker because the app allows them to cancel it if the driver sees any discrepancies not spotted during the bid process. The corresponding timer starts to count after you hit the send bid button

Afterward, the bid is considered live and visible to brokers.

Post-Bid Responsibilities

• Once a bid is placed, the driver commits to picking up and delivering the cargo on time and in good condition.
• Drivers cannot place bids on multiple loads simultaneously.
• If the driver wins a bid, they cannot cancel the load. OVN LLC reserves the right to suspend or delete the driver’s account.
• Once the load is picked up, the driver is strictly prohibited from taking alternative routes or detours for personal reasons unless they agree with the dispatch. Failure to comply may result in a rate reduction.
• We do not cover the costs of tolls, empty miles, border crossing fees, or ferries. The driver is responsible for all these expenses, which must be factored into the bidding rate.
• We do not cover the cost of printing documents required for pickup and delivery. However, in certain situations where many documents must be printed, the driver must discuss the expense with the dispatcher in advance and provide a receipt for reimbursement of the agreed amount.

Communication Requirements

• After receiving pickup information, the driver must confirm receipt and provide the dispatcher with an estimated arrival time (ETA).
• Drivers must update the dispatcher on:
• Arrival at the pickup location.
• Completion of loading (with photos of secured cargo and documents).
• Any unexpected or extended stops during transit (over 30 minutes, including the ZIP code and resumption time).
• Completion of delivery (including the receiver’s name, date, and time).
• Drivers must submit a scanned copy of the Proof of Delivery (POD) in PDF format within 2 hours in an app or send it to POD@OVN.LLC. The email subject line should include the unit number and the states involved (e.g., POD UNIT #0000 TX-IL).

Penalties for Non-Compliance

• Failure to adhere to these requirements may result in fines ranging from 5% to 50% of the contract value.

• If a driver or owner is under a load and fails to respond to dispatch messages or phone calls for status updates, a rate reduction may be applied.

  Consistent communication is mandatory to ensure service quality and customer transparency.

White glove service / physical Loading/Unloading

• If white glove delivery and physical assistance are required at the loading or unloading site, drivers must inform the dispatcher and wait for confirmation before proceeding. Additional services will only be performed if explicitly confirmed by the broker.

This document is binding, and by placing a bid or accepting a load, the driver agrees to all stated terms and conditions.

Additional Payments and Abbreviations

Detention

• Important: If the driver has a specific scheduled loading time but arrives earlier or if there are loading/unloading timeframes, detention time starts only after the scheduled time in the load confirmation.
• Waiting less than 2 hours is not compensated.
• Compensation for detention is $25 per hour starting from the third hour. The maximum detention payment is $100.

TONU/Cancel

• No payment is made if a load is canceled within the first 30 minutes of receiving fully detailed information.
• If the load is canceled more than 30 minutes after receiving the full details, a cancellation fee may not apply, depending on the circumstances (date, time, specific requirements, weather conditions, etc.).
• The guaranteed payment for a canceled load is $100 if the driver arrives at PU (pick up), and it is not the driver’s fault for the cancellation.

Layover

• A $100 layover fee is applicable if the driver must wait more than 8 hours to load or unload.
• Note: If there is a specific delivery time and the driver arrives early, they may not be unloaded before the scheduled time.

Important Note

• Layover, Detention, and TONU are mutually exclusive. Drivers can receive only one of these payments for a specific load.

Manual Loading/Unloading

• If assistance is required for loading or unloading, the driver must inform the dispatcher and record this on the documentation.
• The driver must not handle the cargo without prior confirmation from the dispatcher.
• Approximate Compensation Rates:
• For cargo weighing 100–250 lbs: $25.
• For cargo weighing 500–1,500 lbs: $1 per 10 lbs.
• For cargo over 1,500 lbs: $150.

All compensation will approved after communication and negotiations with the broker and driver.

Breakdowns / Repairs / Out of Service

• Drivers must notify the dispatcher immediately in case of any breakdown or malfunction.
• Actions required:
• Attempt to reach the nearest service station via the shortest route.
• Provide evidence of the breakdown (photos of the faulty part and the dashboard alert “Check Engine”).
• Do not attempt to continue driving with a malfunction.
• Keep all repair receipts after completion of the repair.
• Submit repair and towing receipts if the breakdown occurs during delivery.

Accidents

• What to do in case of an accident:
• Seek medical assistance if necessary and contact the appropriate services (ambulance, police, firefighters).
• Report the incident to the dispatcher immediately and follow their instructions.
• Collect witness information, including names, addresses, and contact details.
• Obtain the following information from the police and all parties involved:
• Officer’s name and badge number.
• Case number.
• Insurance policy details of the other party.
• Contact information, including phone and email.
• Stick to the facts. Do not admit fault unless it is evident.
• Avoid involving unnecessary parties in the situation.
• The driver must provide all documentation related to the accident (insurance, license photos, registration).
• If procedures are not followed:
• Financial responsibilities may be transferred to the driver or his insurance provider.
• If the driver is found at fault, all expenses must be covered by their insurance company.

Damaged Cargo

• Take all precautions to avoid financial liabilities:
• Inspect the cargo during loading. Report any damages to the dispatcher immediately and document them with photos.
• Notify warehouse staff at the loading site of any issues.
• Ensure all damage information is recorded in the Bill of Lading (BOL).
• Always secure the cargo with straps to prevent movement during transit.
• Be vigilant during loading and unloading to ensure accurate details.
• Keep track of your time and count all pieces of equipment received and if it matches BOL.
• If procedures are not followed:
• Financial responsibilities may be transferred to the driver.
• If the driver is found at fault, all expenses must be covered by their insurance company.

This document outlines key responsibilities to ensure compliance and minimize risks. By accepting a load, the driver agrees to all stated conditions.